Orders:

Orders are processed after you click the Complete Purchase button in the checkout process:

• Downloadable software: We will provide product key to you within 12 hours (Latest 24 hours) after payment completed. You can download your software first, and view the installation tutorial. If you don't receive any email from us, please login our site and get your product key at your order details.

We wants you to be satisfied with your purchase and will accept returns and exchanges subject to the conditions described below.

Downloadable Software

• Refunds for downloadable software products will be honored for thirty (30) days from the date of purchase.

Subscriptions

• Refunds for subscriptions will be honored for thirty (30) days from the date of purchase or auto-renewal.

All permitted returns and exchanges must be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts and components and the original packaging to qualify for a return. Failure to include such items may prevent or delay your refund or exchange or result in additional fees. When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges, to the original method of payment. HotSoftwares reserves the right to deny any return or exchange.

Return Process

To cancel an order:

• For downloadable software or items that have already shipped, you must follow our normal return process.

Before returning a purchased item, you can:

• Contact us about your order and get with help downloading and installing software

Items qualified for returning include:

• Downloadable software products that were purchased from the HotSoftwares Store within the last 30 calendar days

• Shipped software products in their original packaging, including media and product key, which were purchased from the HotSoftwares Store within the last 30 calendar days

To return downloadable software:

• Confirm your order was placed within the last 30 calendar days.

• Uninstall the software from your computer:

  • In Windows Vista, use the Programs and Features Control Panel

  • In Windows XP, use the Add/Remove Programs Control Panel

• Contact HotSoftwares Store to request a return.

HotSoftwares Store will block the Product Keys which keeps you from installing the product again or using the product in the future.

Start a Return

Note: Please uninstall software items before starting the return process.

To return a downloadable product:

• Confirm your order was placed within the last 30 calendar days.

• Uninstall the software from your computer:

• In Windows 7 and in Vista: In Control Panel, go to Programs, and then click Uninstall a program.

• In Windows XP: In Control Panel, go to Add/Remove Programs, and then click Uninstall a program.

Please contact us within 30 calendar days of when you receive the product to request a return. You will be asked to confirm that you have uninstalled the software. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future.